About us
At Elegant Resorts we’ve been tailor-making exclusive luxury vacations for over twenty years and are experts in the field of bespoke luxury travel. We pride ourselves on going above and beyond the usual luxury vacation to offer our clients richer, longer lasting experiences and are well known as the UK’s leading luxury tailor-made travel company.
Our Mission and Core ValuesOur mission is to be your number one choice in luxury travel, providing world class service through the excellence of our people.
- Client Centric
- Bespoke Exceptional Luxury Service
- Exclusive Brand
- Elite Product Selection & Innovation
Our History
Our company was founded in 1988 by Geoff Moss
(Honorary Chairman) and Barbara Catchpole (currently PR Consultant)
and is located in the beautiful “Roman Walled City of Chester”.
Initially specialising in the Caribbean and for the upper end of the market,
from the outset, the company made a point of including only those hotels,
villas and luxury resorts that could be said to deliver a genuinely luxurious
experience. In addition, relationships with major world airlines ensured
that the experience of travelling in any class – but particularly
in First and Club – came up to the standard of the rest of the vacation.
As the company continues to grow, new luxury destinations and
experiences are being added to our portfolio of worldwide luxury resorts.
Please see our
UK website for our complete portfolio of luxury vacation ideas.
The Chairman's Club
As our clients continue to use us for all their luxury vacation requirements and we gain an understanding of their needs we invite them to become members of our Invitation Only - The Chairman’s Club.
As a member of The Chairman’s Club clients receive a private personal membership card along with enhanced and exclusive membership benefits in addition to the ability to earn reward points that can be exchanged for a credit to be offset against a future luxury vacation.
ConciergeTo escape everyday life on a luxury vacation, travelling in style with Elegant Resorts is what we offer but in addition our unique concierge service is at your fingertips. Anything we can arrange from spa treatments, golf tee off times, fine dining, theater tickets ..... nothing is too much trouble. Once we have discussed your requirements our experienced team will make it happen. Here are just some of the services we offer to you.
- Luxury private transfers
- Sporting Events and Tickets
- Access to Festivals and Local Events
- Gifts and Special Extras
- Individual Accommodation and Airline Requirements
- Restaurant Reservations
- Spa Treatments
- Children’s Clubs, Babysitting & Nanny services
- Special Occasion Planning
- Valet and Chauffeur Services
- Pre-delivery of luggage courtesy of First Luggage
- Special Experiences, Celebrations and Private Excursions
- Luxury Private Jet Travel
- Luxury Private Yacht Charter
Our Service
We are a totally client orientated business and offer the highest level of personal service throughout the customer journey. Elegant Resorts’ positioning aims to create unforgettable experiences of exceptional luxury from start to finish, with everything taken care of. As the leading authority on luxury travel you’ll find us an enthusiastic, passionate and committed group of people; our well travelled team of Travel Consultants specialising in their chosen geographic areas, can offer genuine insights into hotels and destinations while our Product Managers continually search the globe to present you with more diversity and choices.
All our clients are assigned to a Personal Travel Consultant who in turn is supported by their personal assistant, this ensures that all clients receive personal 1-2-1 service at all times as we begin and grow our relationship together. We pride ourselves on offering a 24 hour emergency service to all our clients whilst they are travelling and have our own offices in the Caribbean and Middle East, our aim is to solve any problems you may encounter to ensure you enjoy a luxury vacation experience.
Current Ownership and Management
Our company has retained in excess of 1,000 years of travel knowledge through its loyal staff and senior management team and by retaining its co-founders Geoff Moss (Honorary Chairman)
and Barbara Catchpole (PR Consultant). Elegant Resorts would not have become so successful without Geoff and Barbara so it is a huge honor for us that they remain so committed and involved in its development.
Michelle Sephton – Managing Director
With over 18 years’ service at Elegant Resorts, previous positions Michelle has held are Sales & Operations Director and Head of Finance. Michelle has a fundamental understanding of Elegant Resorts’ ‘raison d’être’ and is passionately committed to developing relationships with our suppliers/partners and providing a level of service for our clients, designed to consistently exceed their expectations.
Alison Scott – Commercial Director
Alison has been in the luxury travel business for 12 years and has been with Elegant Resorts for 2 years. Alison brings with her a wealth of experience in both the Product and Marketing arena.
Sharon Lloyd – Head of Finance
With a remit to ensure the smooth operating of our financial and HR commitments, Sharon joined Elegant Resorts 4 years ago and brings with her over 13 years experience in fields such as tax, accounts and auditing.